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I was very pleased with my visit today. I showed up, unannounced, at 930am as my front driver side tire was leaking due to a puncture around the air valve. The gentleman that greeted and assisted me was a real pleasure. He manage to get my vehicle in for service right away, which included addressing 2 recalls I was unaware - and also provide me with 2 quotes I had asked for in relation to additional service. When I returned to my vehicle when it was done, I was impressed to see approximately $10 worth of change sitting in the console. This change was found by the service tech I presume when they removed, or adjusted, the driver’s seat to tend to one of the recalls. Integrity and honesty is always great to see. Please pull up my service invoice for the purpose of recognizing not only the Gentleman that managed my visit, but also to recognize the techs. for their integrity. Thank you
The service was excellent, as usual. Raj and Raymond were really attentive, careful and professional.
Thanks once again to you and your service team for all your good work yesterday. Great experience from a client point of view … my car was serviced properly, on time and my wait in reception was not so bad because of all the goodies ( tea, coffee, cookies ) at my disposal as well as TV to watch or newspapers to read .ALL the people who work there were friendly and were glad to help me out with any questions I may have had for them .Thanks again … you guys should be proud of how you take care of people and their cars.
The sales person, Arvinder, was very helpful. He responded to each and every our concerns. He also made us feel comfortable and relaxed. I will recommend Northwest Toyota and Arvinder particularly to everybody, who asks me. Regards,
We just got our new car at Northwest Toyota dealership. Thanks to your employees Mr. Luis F. Castrillon-Sales Manager and Miss Shirin Sadr-Sales Consultant for an excellent and very professional service provided. I would love to recommend Northwest Toyota dealership to anyone who needs a new car in the future!
Bella and Alex, Brampton
I had a tremendous experience purchasing my first car at Northwest Toyota. Mr. Gill was very helpful and answered all of my questions clearly. Both the vehicle and the service I received at the dealership went above and beyond my expectations of Toyota. I knew very little about the way car purchases and leases worked and also had limited knowledge about what features I was looking for in a car. However, with the care and attention I received from Mr. Gill and his manager, Tak, I was completely satisfied and comfortable with my decision to purchase a Corolla. Although I had come to the dealership looking for a basic car that I could afford to drive as a student, Mr. Gill explained how I would still be able to afford a model that came with the latest technological features and upgraded cosmetic features in the ‘s’ type. I have already recommended Northwest Toyota and Mr. Gill’s service to my friends and family and will continue to do so!
As usual, I had excellent service. I have been dealing with your dealership for vehicle purchases and service for over 15 years .I have bought 3 cars there. All my vehicle service is done at Northwest Toyota. I am a client because of the trust and integrity factors pertaining to the service advisors and technicians. Thank you
Your staff demonstrates a friendly, knowledgeable and professional approach to their work. I have been very impressed by the attitude of everyone I’ve had contact with. So impressed by your staff that I’ve just purchased a new Camry from your dealership
The overall service I have received at your dealership in the past year has been nothing short of excellent. My original views on dealerships were negative at best. For many years now I have brought my Toyotas to only one particular Toyota dealership who has serviced them with the same level of care and pride that I would. I am very pleased to have found a dealership like yours (Northwest Toyota) who is committed to the same levels of pride and service as my other one. I am pleased to bring you my Toyota without worry or reservation when the need arises. Please thank your service staff and keep up the excellent atmosphere.
Maurizio, Richmond Hill
I have been having my Pontiac Vibe serviced at your facility rather than at General Motors because of you superior customer service. Your service personnel have been responsible for my decision to replace the Vibe with my new Matrix. Thought you might like to recognize their importance. Your waiting facility is number one. Next time I am in I will be checking to see if Mr. Policaro has passed on my recognition to his fine Service Personnel