I was referred to Tony Brandao by an acquaintance and began to send him quite a few emails enquiring about used 4Runners, new 4Runners and everything 4Runner related. I contacted Tony numerous times and asked him more questions than even I would have patience to answer. I would like to mention that, at this point I had no intention of actually driving in from Toronto to Brampton to buy a car. Through our conversations, I learned that Tony was patient, honest and his customer service skills incredible. After speaking to a number of sales people from various Toyota dealerships, my wife and I felt that Tony was trustworthy and direct. We drove all the way to Northwest Toyota and one conversation with Tony was all it took for us to decide to buy the car. We did not need to debate price as we felt that the first price offered by Tony was reasonable. We are extremely happy with the vehicle and the service provided by Tony. Between the speed of his email responses and making himself available to speak on the phone, we could not be more happy and would certainly be coming back to your dealership for any future car purchases and have already referred some of our friends to Tony. I felt that I needed to write to express how knowledgeable and professional I found the staff at Northwest Toyota to be. I have high expectations of people and your team not only met but also exceeded those expectations.
I do not normally do this, but as a patron of Northwest Toyota, I just want to let you know how impressed I am with Carly, her tech team and Dave (shuttle driver). They have always provided me with the best value, courtesy, professionalism, and excellence at a consistent level, every time I get my car serviced.
I would like to say that I am very happy with the service that I received yesterday at Northwest Toyota. The staff was very friendly and prompt. The usage of technology (text message and email), really connects with customers and allows us customers to leave valuable feedback, retain receipt records and be alerted when our vehicle is ready. My father is a dealership faithful and so am I. Thanks again Team Northwest!
I was very pleased with my visit today. I showed up, unannounced, at 930am as my front driver side tire was leaking due to a puncture around the air valve. The gentleman that greeted and assisted me was a real pleasure. He manage to get my vehicle in for service right away, which included addressing 2 recalls I was unaware – and also provide me with 2 quotes I had asked for in relation to additional service. When I returned to my vehicle when it was done, I was impressed to see approximately $10 worth of change sitting in the console. This change was found by the service tech I presume when they removed, or adjusted, the driver’s seat to tend to one of the recalls. Integrity and honesty is always great to see. Please pull up my service invoice for the purpose of recognizing not only the Gentleman that managed my visit, but also to recognize the techs. for their integrity.
The service was excellent, as usual. Raj and Raymond were really attentive, careful and professional.
Thanks once again to you and your service team for all your good work yesterday. Great experience from a client point of view … my car was serviced properly, on time and my wait in reception was not so bad because of all the goodies ( tea, coffee, cookies ) at my disposal as well as TV to watch or newspapers to read .ALL the people who work there were friendly and were glad to help me out with any questions I may have had for them .Thanks again … you guys should be proud of how you take care of people and their cars.
The sales person, Arvinder, was very helpful. He responded to each and every our concerns. He also made us feel comfortable and relaxed. I will recommend Northwest Toyota and Arvinder particularly to everybody, who asks me. Regards,
We just got our new car at Northwest Toyota dealership. Thanks to your employees Mr. Luis F. Castrillon-Sales Manager and Miss Shirin Sadr-Sales Consultant for an excellent and very professional service provided. I would love to recommend Northwest Toyota dealership to anyone who needs a new car in the future!
I had a tremendous experience purchasing my first car at Northwest Toyota. Mr. Gill was very helpful and answered all of my questions clearly. Both the vehicle and the service I received at the dealership went above and beyond my expectations of Toyota. I knew very little about the way car purchases and leases worked and also had limited knowledge about what features I was looking for in a car. However, with the care and attention I received from Mr. Gill and his manager, Tak, I was completely satisfied and comfortable with my decision to purchase a Corolla. Although I had come to the dealership looking for a basic car that I could afford to drive as a student, Mr. Gill explained how I would still be able to afford a model that came with the latest technological features and upgraded cosmetic features in the ‘s’ type. I have already recommended Northwest Toyota and Mr. Gill’s service to my friends and family and will continue to do so!
As usual, I had excellent service. I have been dealing with your dealership for vehicle purchases and service for over 15 years .I have bought 3 cars there. All my vehicle service is done at Northwest Toyota. I am a client because of the trust and integrity factors pertaining to the service advisors and technicians. Thank you